Technical Support
Friendly Help for Your Hosting, Email & Website Needs
Get clear, dependable assistance for technical concerns—delivered by a Canadian hosting team that is always with a smile.
Phone
Call Technical Support at 613-433-9000 for friendly assistance Monday to Friday during normal business hours.
Email support@smilinghost.ca with your question or support request, and our team will be happy to help.
Address
Technical Support is normally provided Monday to Friday during normal business hours. For remote computer-to-computer assistance, we use Splashtop: Click to download Splashtop On-Demand Support (SOS).
How We Can Help
Technical Support, Always With a Smile
Website Support
Get help with website access, common site issues, hosting settings, and the technical details that keep your online presence running smoothly.
Email Support
We can assist with email setup, sending and receiving issues, mailbox access, and configuration questions across your devices.
Hosting Assistance
Receive practical guidance for your Canadian hosting account, including account access, server-related concerns, and service management.
Domain Help
Need help with a domain name? Our team can help clarify registration, renewal, DNS, and connection-related questions.
Remote Computer Support
When appropriate, we use Splashtop On-Demand Support to provide secure computer-to-computer assistance and help resolve issues more directly.
Friendly Technical Guidance
Not sure where to begin? Tell us what is happening, and we will provide approachable, straightforward support for your hosting-related technical concerns.
Secure Remote Support
How Splashtop Support Works
1
Download Splashtop SOS
Download and open Splashtop On-Demand Support (SOS) when requested by our technical support team.
2
Share Your Session Code
Provide the unique session code shown in the app so a technician can connect securely to your computer.
3
Get Help Directly
With your permission, our technician can view and assist with your computer directly to diagnose and resolve the issue.
Helpful Support Links
Technical Support Hours
Monday
Technical Support is normally available during regular business hours. Requests received are reviewed and responded to as soon as possible.
27th June 2024, 11AM - 1PM
Tuesday
Technical Support is normally available during regular business hours. Response times may vary depending on request volume and issue complexity.
30th June 2024, 9AM - 12PM
Wednesday
Technical Support is normally available during regular business hours. Remote assistance can be arranged when needed using Splashtop.
4th July 2024, 7PM - 9PM
Thursday & Friday
Technical Support is normally available during regular business hours. Requests submitted outside business hours will be addressed on the next business day whenever possible.
5th July 2024, 1PM - 3PM
Technical Support FAQs
Find quick answers about reaching our support team, preparing for remote assistance, and using Splashtop SOS.
How can I contact Technical Support?
Call us at 613-433-9000 or email support@smilinghost.ca. Please include a brief description of the issue, any error messages, and the best way to reach you.
When is Technical Support available?
Technical Support is normally provided Monday to Friday during normal business hours. Messages received outside these hours will be addressed as soon as possible during the next business day.
What is Splashtop SOS?
Splashtop SOS is a secure remote-support tool that lets our technician view and assist with your computer while you are present. You remain in control and can end the support session at any time.
How do I download Splashtop SOS?
When directed by our support team, Click to download Splashtop On-Demand Support (SOS). Open the downloaded file and share the session code with your technician when requested.
What should I do before a remote support session?
Please save your work, close any private files or applications you do not need, and ensure your computer has a stable internet connection. Keep your device powered on and stay nearby during the session.
Can support help with my website, email, or domain?
Yes. We can help investigate hosting, email, website, and domain-related concerns. Contact us with the affected domain name, account details, and a clear description of what you are experiencing.
Need a Hand With Your Hosting?
Friendly Technical Support is just a call or email away. Contact SmilingHost at 613-433-9000 or support@smilinghost.ca, and we’ll help get your technical issue sorted out—always with a smile.
